We want you to love every purchase from II Kids. This Returns Policy explains when returns are accepted, how to request one, and what to expect throughout the process.
Returns are accepted only for items that arrive damaged, defective, or incorrect.
To qualify for a return:
• Contact us within 14 days of receiving your order.
• The item must be unused and in its original condition whenever possible.
• Include your order number and photos showing the issue.
The following items cannot be returned unless they arrive damaged or incorrect:
• Personalized products
• Digital downloads
• Exclusive Founder Member content
• Gift cards
• Products marked as Final Sale
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
Include:
• Your order number
• Photos of the item
• Photos of the packaging (if applicable)
We'll review your request and work with you to provide a replacement or refund where appropriate.
Once your return request has been approved and the returned item has been received (if required), we'll process your refund.
Approved refunds are issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear.
If the return is the result of our mistake, such as receiving a damaged or incorrect item, II Kids will cover the return shipping costs where applicable.
For all other approved returns, customers may be responsible for return shipping costs unless otherwise stated.
If you have any questions about returns, exchanges, or refunds, we're happy to help.
Please contact our support team through the Contact page on our website or email us directly, and we'll respond as quickly as possible.
We may update this Return Policy from time to time. Any changes will be posted on this page with the updated effective date.
